This chapter from the Rebooting America book along with my recent “top ten” article provides an excellent overview of current e-democracy issues and so-called Government 2.0 opportunities. This chapter was commissioned by the Personal Democracy Forum and was the basis of my keynote address at their 2008 conference.

Sidewalks for Democracy Online

Ten practical online steps for government support of democracy

Join the Evolution – Ten Practical Online Steps for Government Support of Democracy

Extended Version

Draft as prepared for a U.S. government e-government newsletter. This was a long draft, before
being shortened down to a 1000 word version for publication. This version contains examples
and more room for some sass.

Version 1.1 – July 17, 2007

By Steven Clift
Board Chair, E-Democracy.Org and Ashoka Fellow

Does e-government have anything to do with democracy and citizen participation?
Let’s get straight to the point – not yet.

Should it? Yes.

If you believe in government of, for, and by the people, then government – both representative
and administrative should be leading a charge into the increasingly and fundamentally interactive
web.
Information access, considered the safe starting point for government accountability online now
mostly presents the public a daunting needle in a huge haystack. So not only are governments
excluding themselves from the increasingly interactive public lives of citizens, the fundamental
information access system is so complicated that the valuable and substantive information that
government produces is often ignored in our increasingly online lives. Government and the
democratic processes designed to promote sustained peace and stability among competing and
often conflicting narrow interests in society cannot remain offline or the consequences will be
devastating to our communities and nation.
A bit of context; I coordinated e-government for the State of Minnesota in its early days. I
designed our first portal which launched in 1995. As a “citizen” I independently started EDemocracy.
Org which created the world’s first election information and discussion website in
1994. I was a “democracy guy” opening up government from the inside – as I say, “government
by day, citizen by night.”

When “services first, democracy later” enveloped most e-government projects, I skedaddled in
late 1997. Since then, I’ve spoken and consulted across 26 countries on “e-democracy,”
interacting primarily with leading governments interested in engaging citizens online.

Don’t get me wrong; with democracy in the broadest sense, America is number one with “epolitics”
online. We excel at raising money online with e-campaigning and making noise through
e-advocacy. For democratic representative governance, that actually compounds the problem. In
no country, do people expect the web to be as interactive as it can be than in the U.S., yet our
governments from the local level on up have a limited “e-listening” infrastructure and no

infrastructure for two-way public interactivity that brings people into legitimate democratic
processes. Current options for online input provide one-way passive information access with
comment submissions that go into the digital equivalent of an inaccessible black box.

A country that cannot listen to and interact with its citizens “anywhere, any time” in their
preferred medium will not be able to accommodate the will of the people. As red-blue partisan
conflicts online among the political class intensify, new forms of democratic participation,
including online spaces and extensions of off-line consultative and deliberative processes, that
are part of authoritative representative democracy, must be built. If not, our governments will no
longer reflect the general consensus of today’s society. Further, the lack of real and effective
online access to governance between elections will substantially increase cynicism about and
distrust in government.

To illustrate this widening democratic divide, note the 2008 campaign where over a dozen
presidential candidates are innovating online. They are shaking hands at the “digital parades” of
Facebook and YouTube. They are going to the people where they are online, not expecting folks
to just come their campaign websites.

What will our citizens expect when this highly interactive election season is over? One-way
governance? I doubt it. We need to prepare ourselves now for a public that demands a more
participatory representative democracy.

Let me add that campaigns are not using the digital divide as an excuse to delay putting a
participatory infrastructure in place and neither should government. The digital divide is an
important issue, but not a reason to exclude people with often difficult to access time and place
bound forms of participation by denying them online convenience. However that said, most
traditional offline participation methods must be complemented and not replaced with Internetonly
options.

Let’s get practical.

Here are the ten things I would do in government to help rescue our democracy in the
information age. These are things that government organizations at every level can do. (Similar
lists for citizens, the media, and political interest groups should also be generated. Government
needs to do its part within the context of these major democratic actors.)

1. Timely, personalized access to information that matters.

Government decision-making information is not functionally public or relevant if people cannot
act on it when it still matters. Give people tools like personalized e-mail alerts based on
keywords, location, etc. and eliminate the “nobody told me” backlash government often receives
due to poor public outreach.

Examples:
· St. Paul, Minnesota allows you to choose from over 400 “what’s new” e-mail updates on
documents that change periodically.
· The Province of Alberta, Canada provides a comprehensive and uniform system for web
feeds (RSS) on news releases across their government.
For web links to examples, see the online version of this article from: http://dowire.org/evolution

2. Help elected officials receive and sort, the better understand and respond to email.
The number one complaint I hear from elected officials around the world is about e-mail. Most
want to respond effectively, but simply aren’t being provided the tools they need. If there ever
was an opportunity for open source collaboration among governments, this is it.
In general, our representatives and representative institutions must start to invest in the online
infrastructure they need to connect directly with the public they represent. This includes
“governance” versions of online innovations deployed to gain power in e-campaigning to
competing online for democratic relevancy with the relative technology-rich executive branch and
major media online

Example:
· Menlo Park, California’s Direct Connect service demonstrates how to help citizens direct
their mostly service-related queries. If those queries are processed effectively, the policy
related queries can be noticed and receive more direct attention.

3. Dedicate at least 10 percent of new e-government developments budgets to
democracy.

You might be thinking, “What? Ten percent. But we are about providing service efficiency. Let’s
be honest engaging the public is inefficient.”

Effective democracy is about introducing the optimal level of inefficiency required to make the
best public choices. What good is it if government simply automates what it does wrong or
expends their limited resources to streamline a service no longer in high demand?

By democracy, let’s take us a wide definition starting with public input. In a e-service initiative,
say online licensing, the 10 percent should start with citizen focus groups to guide the design of
the service, usability testing and studies to generate user input and accountability, and like many
e-commerce sites do, gather feedback via post transaction user surveys. All this mildly two-way
data should be used as a service quality dashboard for managers and front-line employees alike.
If the e-government investment is a new content management system mostly for information
access, then use the 10 percent to add personalization, survey input features and democratized
navigation (those nifty menus that show you the top ten viewed articles that day or week).

4. Announce all government public meetings on the Internet in a uniform manner.
All public meeting notices, agendas, handouts, and digital recordings (live webcasts, podcasts,
etc.) must be online. The system should be standards based and tie state-by-state systems into a
national network covering federal, state, and local government public meetings. This is the only
way for people to ask to be pro-actively notified of all government public meetings, from a local
land use commission to a state forestry department to the U.S. Fish and Wildlife Service, within a
certain geographic area addressing specific topics or keywords that interest them.

Example:
· The Minnesota Legislature provides a dizzying array of all public information components
tied to legislative hearings. From schedules and audio podcast files to amendments as
they are proposed on the floor, the Internet is a tool for deep participation. Leading state
legislative bodies are a model to extend to other government organizations.

5. Allow citizens to look-up all of their elected officials from the very local to national
in one search across many sites.

Along with the ability to look-up all public meetings, Americans should have the right to easily
determine who all the elected and appointed officials are who represent them currently and how
to contact them effectively. Before elected and appointed officials assume office, every
government unit should be required to submit contact information for those officials into a
“National Representative Democracy Database”. State and local government involvement in the
creation of standards and fields for such a public domain database will be essential. Intergovernmental
associations may resist this idea because many produce detailed directories sold to
lobbyists and others. It will be up to them to innovate with their directories by adding more value
to maintain their market.

Example:
· The Minnesota House also provides a member directory and online toolkit that
demonstrates the power of a uniform set of sophisticated tools for all elected officials in
an assembly. City council members across the country must demand the tools to best
represent their constituents and not be relegated to just a picture and short biography.

6. Host online public hearings and dialogues (or “e-consultations” as they are known
outside the U.S.)

As in-person public meetings begin to incorporate live online features – from instant handout
access to testifying via Skype with a webcam – more deliberate one day to one month online
exchanges seeking to improve the outcomes of the decision-making process need to be
envisioned. If your government agency hosts five public hearings across the country or your
state, host the sixth hearing online and improve the format in the process. Another model to
consider is an extension of public testimony at Congressional and other committee hearings
where for 24 hours after the live event, the public – including experts – are invited to testify via
text, video and audio with viewer/reader rating system in place to recommend the most valuable
or noteworthy testimony received. In twenty years, governments not holding hearings online will
be considered the unresponsive minority.

Further, government funding for University or civil society-hosted online dialogues and
deliberations would be highly strategic. Creating value-added interactive experiences that get
beyond online political flame fests are essential and can be done. While detailed legal advice on
how to promote decorum online within the bounds of the first amendment for governments
would help open up two-way spaces, more controversial issues often benefit from a partner
serving as a neutral host who can strongly promote real names and civility.

Government officials often complain to me about misinformation online as a reason they avoid
engaging online. If only someone would correct the record they suggest. Let me hold up a
mirror. Policies that empower civil servants to “inform” the public professionally across other
interactive sites from a MySpace conversation to a local community forum or blog are essential.
Government must correct the record in every medium, particularly as the Internet reaches more
and more people.

Examples:

· Get Involved, the democracy portal of the State of Queensland, offers an innovative
Consult Queensland survey and consultation platform. As the public and targeted
constituent groups read specific sections of a report they are asked to answer various
survey questions. As they answer, they are given the choice to share their opened ended
comments immediately via the site. This along with instant public access to the numeric
percentage results compiled in real-time thus far on multiple choice questions creates a
structured conversation. Structure in, value out. This counters the “black box” effect of
public comments that are legally public but functionally private. We need citizens to
better appreciate the views of other interests in society. This often builds respect for the
complexity of choices before government as it deals with competing priorities.

· E-consultation guidance is being generated across the Commonwealth. The concept and
term “e-consultation” doesn’t really exist in the United States. A version of the term
should – hence my use of the term online public hearings or dialogues. For extensive
advice consult the following resources:

o Canada – See “Resources and Publications” from the Online Consultation Centre
of Expertise, Public Works and Government Services Canada

o UK – Review numerous guides on “eConsultations and eSurveys” from the
International Centre for Excellence in Local E-Democracy (formerly known as the
UK Local E-Democracy National Project). Also consult the Hansard Society’s
Digital Dialogues reports on central government experience with e-consultation.

o Bristol, UK – Along with their AskBristol.Org “e-panel” experience, numerous edemocracy
features are profiled in the 2007 report titled, “eDemocracy in
Bristol.”

o Australia – Local Council e-Consultation Guide written by representatives of
Darebin City Council and Deakin University.

7. Embrace the rule of law by mandating the most democratically empowering online
services and rights across the whole of government.

From my extensive travels and research, I estimate that 90 percent of the democratic innovations
online hosted by governments that really share power are based on a political tradition or law
that existed before the Internet arrived.

Technology itself is not forcing real institutional democratic change. Governments remain reactive
to external changes and are therefore missing an opportunity to build societal expectations while
the online medium remains fluid. We need more people to expect that “of course I can
participate in my government and make a difference in my local community online.”

If we want all citizens to benefit universally from a more wired democracy, then now is the time
to update our legal requirements and fund core online democracy services. I am working up an
outline for a “Minnesota Digital Democracy Act” that might be replicated in other states and
nationally. At a minimum I’ll propose that we:

· Update open meeting laws to require that in addition to newspaper publication, all
meetings must be announced on the Internet. By 2010 all public meetings at every level
must be digitally recorded (audio and/or video) with online access provided. Open
meeting laws would also clearly state that fully public online gatherings that include a
quorum of voting officials are legal while private or inaccessible two-way group
communication among a majority of voting members about pending business is not.

· Require that all elected and appointed officials are provided e-mail accounts to use for
any and all public business (smart governments will toss in universal inbox systems with
voicemail and e-mail response tools as well). Use of private e-mail accounts (or instant or
text messaging) to avoid public information disclosure laws should be a crime. Laws
should further ensure that any legally public reports, memorandum, e-mail sent by civil
servants to a majority of voting officials regarding a pending vote be publicly disclosed
automatically online by default at the same time they are sent to committee/task force
members. In the past, many government bodies kept binders of such civil servant print
memos – moving taxpayer supported councils, task forces, etc. online must not be
allowed to make the process functionally less accessible and therefore less legitimate.

· Like the new federal law that established FederalSpending.Gov, establish real-time and
deep access to government program and spending information (not just proposed
budgets) at the state and local level. Poland requires standardized online spending
reports from local government in their Freedom of Information Act, why can’t we.
Transparency will promote greater government efficiency and accountability.

· Mandate that all public ethics filings and campaign finance data be disclosed
electronically on the Internet and not stuck in some filing cabinet or offline computer. If
we collected it to promote government accountability, we must disclose it automatically
online. Legally public ethics information that is not online must should soon be viewed as
prehistoric.

· And more. Send me your ideas: clift@publicus.net

Ultimately, I’ve come to expect that if online access is viewed as an inconvenience or a threat to
those in power, they won’t adopt it unilaterally. Citizens must express a real demand for
representative “e-democracy” in the political process or they will not experience effective
democracy in the information age. As this happens, candidates will begin to make reform
promises during elections and overtime deliver political results in office.

8. Dissemination – Access to Raw Data from Decision-Making Information Systems
Let’s explode decision-making data, like Congressional information and rulemaking related
content, into bits via XML and open standards. This will allow third-party services to move from
“online scraping” toward advanced and useful presentation of discombobulated parts. What?
In other words, let’s make it easy to re-use public government data from many sources and
create views and searches that provide insight, understanding, and accountability. Think “Web
2.0” interactivity built on top of government data by those outside of government.
Unless budgeted for directly or mandated by law, government agencies rarely add online features
beyond those they feel they need for their core purposes. Unless a system, say for public analysis
of state agency spending (I want an e-alert for furniture purchases the last month of each fiscal
year) is funded, agencies will not reallocate resources from another program to provide such
accountability tools.

Examples:

· In the UK, mySociety.Org’s TheyWorkforYou.com scrapes data from the UK Parliament
and presents one of the most dynamic and useful windows into the legislative process
available. It allows you to set personalized e-mail alerts so you can be notified when
certain phrases are said or be updated on formally noted actions – from speeches to
votes – by your Member of Parliament.

· OpenCongress.Org and GovTrack.US are two similar projects in the United States. The
new Sunlight Foundation is funding a number of activities in this area including The Open
House Project. They have engaged a number of “citizens” with extensive Web 2.0
experience who are developing a policy and technical roadmap for Congress, and likely
parts of government to follow in this area.

· At the local level, ChicagoCrime.Org demonstrates how the official crime blotter can be
combined using the ”API” (application programming interface) for Google Maps.
Developers of this site are now working on Everyblock.com with funding from the Knight
Foundation to aggregate “an unprecedented depth of local news and information in
select cities [much of it government data].”

9. Fund Open Source Sharing Internationally Across E-Government

Sharing and supporting open source software takes resources. E-democracy tools are an ideal
starting point within the e-government family. Unlike service transactions, where cost savings are
often used to justify funding, with e-democracy such claims do not align with goal of increasing
citizen engagement and improved government decision-making. Therefore, open source
initiatives which reduce technology costs and build systems for use by multiple governments
make the most sense with the democracy services niche.

Getting the ball rolling is the difficult part. No one government can justify subsidizing the
technology infrastructure of another peer government. Like the UK and Italian governments,
national funding can support local government pilots and tool sharing. We need to take their
leadership a step further and imagine what ten national governments could accomplish by jointly
investing one million dollars a year for ten years in an open source specification development and
code sharing e-government initiative perhaps in partnership with major Universities in each
country. If Google can have their Summer of Code competition, why not tap a similar vein to
produce code that meets public challenges head on.

Strategically, I recommend building government and democracy applications using open source
content management systems with demonstrated momentum and large development
communities (like Plone, Drupal, etc.) rather than starting from scratch with government-specific
tools unlikely to foster contributions from other developers. Key will be efforts to place modules
and customizations out for community use. Government and its vendors must contribute code
back for the wheels of reciprocal value to start turning.

Here are a few tools/modules I’d like to see developed starting with a highly open specification
development stage followed by competition among various open source communities to deliver.
Ideally the feature set would spread across multiple platforms. In addition to the e-mail response
system collaboration mentioned earlier, additional ideas include:

· Public Meeting – A personalized public meeting notifier system based on keywords and
geographic relevancy with agendas, handouts, etc. The system could overtime evolve
into a mini-legislative information system for the thousands of city councils and county
boards with little more than a file server for decision-making documents.

· Democaster – A low cost webcasting system starting with audio, webcam images or
video, integrated podcasts (recorded audio), meeting agenda and document links, and
the ability to ask a text question remotely. I coordinated development of a working
prototype for the British Government in 2005-6 using a number of open source tools that
simply required an Internet connection, a laptop, and a microphone to reach the world,
but more importantly people in a local community live and on-demand. Moving such a
tool into full production along with adding the ability to webcast via a simple office
speaker phone through IP telephony on the audio input side is proposed. This would
make basic webcasting so inexpensive that public meetings in even the smallest villages
not audio webcast will be the exception.

· Engagement – A platform for different types of online hearings, surveys, consultations,
dialogues, and deliberations. Such systems may also be used to enable stakeholder
participation in the implementation of public policy. E-Democracy.Org, the non-profit I
lead, uses the open source GroupServer tool from New Zealand in this space.

· Voter Guide – Early e-voting hype obscured the real value of the Internet in election –
promoting informed voting. Developing an open source voter guide module for the most
popular content management systems used by government, the media, and non-partisan
voter education non-profits would enable more and better voter guides around the world.

10. Local Up – Building local democracy online.

To build e-participation momentum, citizens need to experience results they can see and touch.
National politics is difficult to influence in any medium. By investing in transferable local models
and tools, more people will use the Internet as a tool to strength their communities, protect and
enrich their families and neighborhoods, and be heard in a meaningful way. Starting with
community by community measurement of information access and participation related online
service and content indicators, we can create momentum for a “Democracy Tune-up.” This same
tune-up concept should applied at the state and federal level as well.

Example:

· E-Democracy.Org works locally with Issues Forums – a 24×7 online town hall meeting
with real names and facilitation and rules for civility. These and other two-way online
spaces leverage online government information, online news, and the emerging
“speaker’s corner” we see with local blogs. Like the City of Roseville, Minnesota,
governments (and others) should kick-start local non-partisan e-democracy efforts with
small amounts of funding. While many individual owned and run community blogs are
extremely positive, I fear many communities will be stuck with a bitter local online NIMBY
climate where typically anonymous reader comments never get beyond the modern
version of protesters at the gates with pitchforks and torches. In England, Issues Forums
pilots as well as dozens of other local e-democracy projects were funded by the then UK
Office of the Deputy Prime Minister in recent years.

Conclusion

Ultimately, an investment in e-democracy/e-participation by government needs to solve identified
problems and meet indicators of success.

In the early days, folks thought the Internet was inherently democratic. Parts of it are, but that
mistaken sense of technological determinisms has not carried over to make constitutional and
legally-ground representative processes more open and responsive. Today, “politics as usual”
now armed online may actually be making things worse. Civically conceived e-participation efforts
must counter such negative trends rather than be viewed as an extra option. Preservation of
democratic rights and processes is an important outcome.

I’ve experienced better and stronger democracy online. Everyone should. Beyond, holding
democratic ground, positive outcomes include better policy decisions, generation of new and
cost-effective ideas, generating input beyond the usual suspects, a more informed citizenry, indepth
engagement with specific constituencies, incremental restoration of trust, and my ultimate
goal citizens empowered to meet the public challenges closest to them directly in everyday life.

Join the Evolution

To network directly with other e-participation leaders I invite you to join the evolution with your
peers from around the world as a member of the Online Consultation and E-Participation
online community of practice as part of the Democracies Online – DoWire.Org blog, wiki, and
online groups initiative that I lead: http://groups.dowire.org/groups/consult

Many of the examples mentioned are also highlighted in the Global E-Democracy Trends
presentations available from: http://publicus.net/speaker.html

The official version is available in PDF format from IFES. Recommended for readability.

Challenging the Norms and Standards of Election Administration:

Election Management Bodies and Use of the Internet*

Challenging the Norms and Standards of Election Administration

Challenging the Norms and Standards of Election Administration:

Election Management Bodies and Use of the Internet*

Steven Clift

*Chapter published in Challenging the Norms and Standards of Election Administration (IFES, 2007), p. 21-33.

I. Introduction
The goal of this paper is to establish new proposals for international electoral standards1
for the use of the Internet during election campaigns (outside of voting).
Election administrators and governments need to decide how they will use the Internet
to improve election processes and better inform voters in the near term regardless of
the complexity and controversy surrounding Internet voting. As has been seen in
elections around the world, the influence of the Internet is growing.

The recommendations2 proposed in this paper attempt to answer the following
questions:

1. How should the Internet be used to support better election processes and
informed voting?

2. What content and services must be online to ensure free and fair elections?

The emerging role of the Internet surrounding elections deserves close attention. It may
be that changes in campaigning and citizen action online, rather than e-voting, present
the real opportunities for—or challenges to—democratic transformation.
Once documented and shared, best practices can bring existing democratic freedoms
and electoral standards to life where applied. However, while most election-related
benefits from online activities will be gained through best practices, a standards established
model for “must-have” and “should-have” online elements is proposed. As
more citizens come online, electoral management bodies (EMBs) will see their online
responsibilities increase. Clearly, these responsibilities will arrive sooner in “wired”
countries with active online populations, but they will eventually arrive everywhere.
Creating a shared body of best practices now can benefit all democracies over time.
1 Key documents establishing “electoral standards” include International IDEA’s “International Electoral
Standards: Guidelines for reviewing the legal framework of elections”
(http://www.idea.int/publications/electoral_guidelines.pdf) and the OSCE’s “Existing Commitments for
Democratic Elections in OSCE Participating States” (
http://www.osce.org/odihr/?page=publications&div=topics&topic=elections). These documents extensively
reference the Universal Declaration of Human Rights (http://www.unhchr.ch/udhr/index.htm), International
Covenant on Civil and Political Rights and related treaties (http://www.unhchr.ch/html/intlinst.htm), and the
Copenhagen Declaration on Social Development (http://www.un.org/esa/socdev/wssd/agreements).
2 As intended, the recommendations in this paper are pr oposed exclusively by the author, Steven Clift. This
paper contains updates from January 2007.
Election Management Bodies and the Use of the Internet
Steve Clift
22
II. Two Proposed Internet-Era Electoral Standards
Two key proposals for information-age electoral standards deserve special attention and
debate. They inform all of the recommendations below:
1. All information produced, compiled, disseminated, or disclosed to hold a
democratic election as established by national laws and international electoral
standards must be publicly accessible on the Internet in a standard,
authoritative format.
2. Voter privacy must be established to cover all voter actions online (seeking
information about political candidates and issues; communicating with family,
friends, and members of private associations about elections or governance; and
voting).
The need for the first standard is intuitive. In order to build trust in the electoral
process, promote voter participation, encourage informed voting, and ensure legal
compliance, EMBs must make public all information about election standards, laws,
regulations, and voter education programs. In addition, existing electoral standards
require broad and timely access to this information. It is almost impossible to conceive
of any democratic purpose served by keeping such information offline.
The second proposed standard opens an area of great debate. The Internet era provides
many ways to track individual behavior; however, to ensure continued participation in
the electoral system, voters must feel they can freely explore the raw materials of
political thought without fearing public exposure by those with state, media, or economic
power.
III. Analysis and Recommendations
Based on a review of the Web sites of EMBs and other sites with election and campaign
information, the following section outlines policy recommendations in regard to::
• Providing information online
• Establishing an online legal environment
• Monitoring the Internet media
• Ensuring technological access
1. Providing Information Online
A typical EMB Web site should provide extensive access to official government electionrelated
content. The “any time, anywhere” Internet makes election information more
accessible now than at any time in history, and is therefore a force for democratization.
a. Make content available online
Ideally, all public election material—text, images, audio/video, voting information, and
educational content—produced by EMBs should be available online.3 However, given
3 Items not available online should be described there and directions given for how to access them offline.
Challenging the Norms and Standards
of Election Administration
23
the variation in EMBs’ resources and in online populations across countries, a
progression of Internet use for EMBs should be defined and benchmarked.
Must-have elements
For all countries, the items below represent basic items that create democratic
legitimacy, regardless of the number of citizens who use the Internet.
• Content demonstrating electoral standards are in action
Any public information mentioned in existing electoral standards must be made
available (and easy to locate) online in a timely manner.
• Accurate and authoritative content
Even in the most wired countries, governments often place disclaimers on their
Web sites suggesting that they are not responsible for the accuracy of the
information there. Such disclaimers undermine legitimacy and trust in the electoral
process. EMBs must guarantee that their Web sites provide legally accurate and
authoritative information.
• Multilingual content
As required by local law, all content on an EMB’s Web site must be available in all
official languages. Other relevant languages should be used when possible.
Should-have elements
If “must-have” content establishes legitimacy, trust, and free and fair elections,
“should-have” content and services promote voter participation, service transaction
convenience for regulated political groups and voters, and other benefits. As more
people in a given country go online, the benefit as well as the justification for
investment increases. Countries with fewer than 20 percent of the population online
may decide to invest gradually in this second tier of online services. On the other
hand, in countries where more than 50 percent of the population is online, it is
proposed that “should-have” items become “must-have” items.
• Candidate and party lists/links
EMBs should provide voters with complete and up-to-date access to “who is on my
ballot” and “where do I vote?” online look-up tools. Providing such data at low or
no cost for use by others, including major media Web sites, will make this high
demand information accessible when voters seek it. Further, EMBs should maintain
an official registry of candidate and party Web sites and e-mail addresses. Such a
registry allows citizens to locate official (not spoofed) political Web sites and to
reliably gather information from multiple sources online. Laws or regulations that
require candidates or parties to link their Web sites (and their campaign finance or
ethics filings) to the official registry should be considered.
• Voter registration
If EMBs can meet the challenge of electronically verifying identities, they can allow
voter registration online, or at least registration address changes. If they do not
have the capability to verify identities, they could allow online transactions by
verifying e-mail addresses following a transaction and providing clear warnings of
the penalties for fraud. As is done in New Zealand, governments should allow
voters to verify online their information as it appears in the electoral rolls.
Alternatively, first-time electronic registration or name changes could be conducted
by organizations that meet certain standards. In the future, regulated political
Election Management Bodies and the Use of the Internet
Steve Clift
24
entities and civil society groups may use Tablet PCs or handheld devices that have
the ability to collect electronic written signatures. This process would require
security procedures, privacy guarantees, and penalties that ensure the signatures
collected are not used for other purposes.
• Campaign finance reporting and disclosure system
EMBs should provide full online access to all legally public campaign finance data
collected online. This public data should be searchable and downloadable for
analysis with third-party tools. The data fields to be released electronically, like
postal addresses of campaign donors, may be limited by privacy laws. EMBs could
further expand into real-time reporting and disclosure of certain
expenditures/donations over a certain amount. They could also create an online
register of political campaign advertising in both the mass and online media
(including paid “advertorials” on blogs, forums, etc., which should but often do not
have required “paid and prepared for” statements). The full potential of the
disclosure approach to regulating or limiting undesirable election behavior through
public awareness will only be realized through online access.4
• Voter outreach and education programs5
Judging by the information available, EMBs’ online content appears to be used
primarily by election officials, candidates/parties, the media, and regulated political
entities. As EMBs make more information available, they should reach out to
targeted groups to increase voter use of their materials. South Korea provides the
most extensive example of such activity to date. An international exchange could
help EMBs, media organizations (particularly public broadcasters), and nonpartisan
organizations that educate voters to document the outreach practices that best
achieve the most democratic results.
Given its highly interactive nature, the Internet also provides a rich opportunity to
increase the political participation of young people. However, a CIRCLE survey6 in
the United States suggests that the Internet should complement rather than
replace offline efforts. The web is a “pull” medium, where users decide what
content to view. While you can entice people to visit Cairns SEO through online
advertising or “tell a friend” viral online marketing, disengaged youth are less likely
to choose to view online political content. Active research that fully documents best
practices, and EMB, NGO and media projects that build on those best practices
would greatly benefit strategic investments in targeted voter outreach and
education online. The most obvious step after starting a business is to streamline all marketing and sales activities to drive its expansion to negative seo. For a truly personal online marketing recruitment service contact Intelligent People. To bring an order and a sense of management within the workflows, someone introduced a software that could take organised everything. We are now looking for the Alternative to Hubspot.
EMBs should develop an index of online information products used for voter
education, particularly those covered by existing electoral standards. EMBs can
also prioritize content development by using specific case studies. In addition, they
should map out and analyze the associated costs and benefits with checklists to
guide development. However, providing online access does not absolve an EMB of
the responsibility to disseminate information via traditional methods.
4 For a related discussion, see the final section of this report for Dr. Marcin Walecki’s discussion of Political
Finance, p.75 -93.
5 The ACE Project Web site, an information resource on election administration, details voter education options
and provides sample content at http://aceproject.org/ace-en/topics/ve. I will not repeat its important work
and detailed advice.
6 See CIRCLE, “National Youth Survey 2004” (January 15, 2004). Information about the survey is available at
http://www.civicyouth.org/research/products/national_youth_survey2004.htm.
Challenging the Norms and Standards
of Election Administration
25
• Services and searches
Citizens prefer voting information that is tailored to their geographical location or
political interests, and EMBs can easily provide services based on geography, such
as locating candidates or elected officials by area. (Media and NGO voter education
sites will more likely take the lead with political issues.)
• Campaign regulation information and notifications
EMBs have a special opportunity to provide tailored services to regulated political
organizations, including full and reliable disclosure of all election laws, regulations,
and policies. Online education and personalized notification services (such as email
alerts on deadlines or regulation tracking) will contribute to improved
compliance and convenience.
b. Make content accessible online
Accessibility is a cornerstone issue and opportunity for EMBs. Specifically, access
should be guaranteed for:
• People with disabilities
EMBs have a democratic obligation to become a model of compliance with egovernment
accessibility policies. They must make rigorous use of standard HTML
and other technologies that ensure greater access for sight-impaired people. In
addition, they should use closed captioning of audio/video content for those who
are hearing impaired.
• Speakers of minority languages
EMBs should consider providing essential voter information in all local languages. A
great advantage of the Web is its ability to provide access to alternative language
content in areas of a country where an EMB may not target print distribution.
• Users of different Internet interfaces
In order to reach the greatest number of citizens, EMBs should organize their
content for users of different Internet interfaces. The use of database-driven
content management systems and standard content formatting (such as HTML,
XML, CSS, RSS, etc.) make this task significantly easier, as does the ability to
produce low- and high-bandwidth versions of pages. An emerging area is mobile
access (often called WAP), which allows users to view the Web via their mobile
phones.
• Users without computer access
EMBs may actually achieve better voter outreach by using offline as well as online
resources. This is particularly true in countries with limited home Internet access or
displaced people. As more and more institutions (from NGOs to political parties to
schools) become connected, the Internet can be used as a remote document
storage system. This will be particularly useful for achieving the timely distribution
of information flyers and small format posters in places where postal service is
unreliable. The Internet could also be used to distribute radio programs in MP3
format for use by local radio stations. (See the section on Ensuring
Technological Access below for further discussion of increasing access to voter
information in the most remote places.)
Election Management Bodies and the Use of the Internet
Steve Clift
26
2. Establishing an Online Legal Environment
The regulation of online campaign activity is one of the most complicated areas of online
election administration.7 Moving from analysis and proposals to the approval of new laws
or rules on this issue has proved exceedingly difficult. However, this may be a good
thing. EMBs need experience with the Internet to determine which aspects of campaign
regulations are either threatened or enhanced by its use.
However, some individuals and informal groups may use the Internet to exercise
influence on par with regulated political groups. The reaction to this event will range
from government attempts to regulate individual behavior to calls by regulated groups
for Internet campaigning exemptions. A proposed amendment to legislation on Internet
taxes in the U.S. House of Representatives that would have exempted Internet
campaigning from election regulations failed. Parliaments around the world will need to
carefully consider future regulation of online campaigning.
a. Identify applicable laws
In light of today’s Internet-driven realities, EMBs must review existing campaign
regulatory laws and issue clear guidance. When possible, they should apply to Internet
content those laws that currently regulate offline media. However in many areas, EMBs
should fundamentally re-evaluate laws and regulations and develop proposals that
allow the Internet to contribute positively to democracy. Achieving the original goals of
electoral regulations may require that those regulations be repealed in the face of the
opportunity afforded by the Internet. There will be instances in which the application of
existing “offline” laws may lead to civil or criminal charges for what is considered
“normal” online campaign or political activity. Further, when it comes to the activities
of individual citizens, these may require exemptions for specific activities online and
offline in order to make enforcement practical.
b. Establish privacy policies, review proposal for “voter privacy” standard
The proposed “voter privacy” election standard extends the concept of voter privacy
while voting to include political privacy while gathering information to make a
considered vote. This proposal requires extensive review in all countries. Initial
recommendations include the requirement that all regulated political entities should be
required to develop, display, and adhere to privacy policies. EMBs should develop a
standard template for display on election-related Web sites, providing a checklist of
what may and what will not be done with the information generated by an individual’s
use of the site. The establishment of such a policy will be highly controversial as
political organizations’ use of data on supporters is typically not made public. Any
registered political entity that violates its own privacy policy should be subject to
severe legal penalties, and all changes in organizations’ buy brand name ativan privacy policies should be
registered with the EMB. In addition, all individuals currently in that organization’s
database should be notified of the changes and given the opportunity to opt out.
Alternatively, or in addition, a country’s law could specify allowable privacy and datasharing
practices.
7 The U.K.’s Electoral Commission has produced both discussion papers and recommendations on the topic of
election campaigning and the Internet, which are available from this page (scroll down to find relevant section)
http://www.electoralcommission.org.uk/elections/policyreviews.cfm. The U.S. Federal Election Commission has
also explored this issue, creating several regulations related to use of the Internet in 2006 (see
http://www.fec.gov/pages/brochures/internetcomm.shtml. California’s Fair Political Practices Commission has
also addressed the issue (see http://www.fppc.ca.gov/index.html?id=362).
Challenging the Norms and Standards
of Election Administration
27
c. Provide defamation and libel guidelines
As laws related to online libel and defamation differ from country to country, EMBs
should compile all relevant local laws and provide citizens, candidates, and parties with
guidance on how to avoid associated legal penalties. The 1999 United Nations Report
of the Special Rapporteur on the Protection and Promotion of the Right to Freedom of
Opinion and Expression8 illustrates how easily citizens could be charged with criminal
libel in democratic countries that view informal online remarks to friends on par with
statements on television or in the newspaper.
d. Protect the right to freedom of expression, assembly online, and the use of
information
Through the Internet, the power of national and international freedom of expression
guarantees are gaining their full effect. In short, all human and democratic rights
apply online as they do in person or in traditional media. It is essential that those
promoting free and fair elections advocate for the ability of citizens to exercise their
established rights online, including the right to online public/private communication,
association, and assembly in the election process. The legal private communication
among people must not be monitored for the sake of “free and fair” elections. Finally,
as governments, political parties, and candidates make information about elections
available online, voters should have a clearly articulated right to use, share, and
comment on such information.
e. Guarantee the right of reply online
In some countries, newspapers and broadcast media are obliged to provide equal time
for all candidates; more specifically, they must do so for a candidate who has been the
focus of criticism. Similar policies could also be implemented on the Internet, where
Web site owners might be required to carry a response from someone who is the
subject of comments on the site. Such policies have been discussed little in the United
States; however, the Council of Europe has explored the application of the right of
reply in online media.9
Whether voluntary or mandatory, guaranteeing the right of reply might provide a less
litigious mechanism to correct the record. Most Web forums allow people to reply to
other comments, and some news sites allow people to annotate a story by attaching
their comments to it. However, the abuse of government-sanctioned reporting
mechanisms must be monitored, because the legal and personal costs related to
frivolous complaints might have a chilling effect on the exercise of free expression
during elections.
3. Monitoring Internet Media
Because the Internet is an increasingly agenda-setting medium, it will become important
to independently monitor media and other significant Web sites during elections in order
to ensure fair and balanced coverage.10 While the Internet does not yet reach as many
8 Available from http://www.unhchr.ch/html/menu2/7/b/mfro.htm.
9 See http://www.humanrights.coe.int/media/events/2003/Hearing.htm.
10 The National Democratic Institute mentions the Internet briefly in its media monitoring guide: NDI, “Media
Monitoring to Promote Democratic Elections,” (NDI, 2002). Available at
http://www.accessdemocracy.org/library/1420_elect_media_02.pdf.
Election Management Bodies and the Use of the Internet
Steve Clift
28
citizens as television, its reach will only grow. Therefore, select parts of the Internet,
particularly major media sites, should be integrated into any media monitoring effort.
a. Build from academic online content analysis techniques
While the democratic purposes of online monitoring emanate from traditional media
monitoring, current online analysis expertise comes from the world of academic
Internet research. According to Dr. Kirsten Foot at the University of Washington, she
advises the following:
• Build from online content analysis;
• Define clearly what is being monitored (a Web site, site section, article, a page,
forum, e-mail newsletter, etc.);
• Use a tool like “Teleport Pro” to harvest information from sites (perhaps selecting
specific times of each hour or each day to check selected pages);
• Create a standard questionnaire for use by monitors; and
• Use a web-based reporting tool with a database backend (like Webarchivist
Coder), because it may work better than an Excel spreadsheet for coding.11
As reporting systems on election-related media monitoring are often designed with
weekly reporting in mind, fair and balanced reporting should be promoted by
streamlining analysis and measuring essential content.
b. Monitor the top 100 Web sites
Independently monitor and report on the “surface” pages of the top 100 Web sites
carrying news or political content in a given country. Such monitoring will involve a
mix of traffic comparison, objective metrics, and commons sense evaluation. This
reporting should also cover major portals even if they have limited political content.
It is recommended that an independent designee or research institution monitor the
stories or content linked from a site’s home page, the top sections (e.g. news,
business, etc.), and any special election or political sections. The key is to focus on the
parts of the top 100 sites that could influence a general reader (e.g., CNN’s home page
or MSN Messenger’s welcome page). While some automatic content analysis tools
might be used to complement staff or volunteer analysis, online media monitoring will
remain labor intensive.
c. Research political Web trends
Monitoring and analysis of opinion leader sites, forums, and e-mail lists are also
recommended. Such monitoring will help establish how information travels online or
how online rumors are picked up by the mass media. Based on its experience in this
area, an EMB or other nonpartisan organizations could offer regular reports on its
media monitoring as well as resources to correct the factual record online. The goal
would be to highlight the diverse sources of information available online and to
demonstrate alternative, non-regulatory mechanisms for creating accountability.
Presenting a slightly different model, the U.S.-based FactCheck.Org corrects
11 For details on “web research methods” see:
http://www.com.washington.edu/Program/Faculty/Faculty/foot.html Information on Teleport Pro is available
from: http://www.tenmax.com.
Challenging the Norms and Standards
of Election Administration
29
politicians’ statements in a model that could grow into a project that could post
corrections to forums or weblogs on agenda-setting political sites.
d. Monitor government Web sites
EMBs should monitor all top-level government Web sites, such as the government’s
home page, the parliament’s home page, and authorized sites of officials running for
re-election.12 In addition, EMBs should look for inappropriate redirection or links to
campaign Web sites, which would likely violate election laws. EMBs (or perhaps
national libraries) are the government agencies that should link to political party and
candidate Web sites, and they must do so in a balanced, uniform way. During
elections, all e-government Web sites should link the EMB site in order to alert citizens
online that elections are coming.
e. Encourage watchdog groups to aid policy development
While the Global Internet Liberty Campaign (www.gilc.org) and Internews
(www.internews.org) both promote global freedom of expression via the Internet, it is
important that EMBs encourage the establishment of national groups that can report
on the situations in their own countries. Watchdog groups like Reporters without
Borders cover issues of Internet freedom13 from the perspective of the media, but few
groups examine the situation from the perspective of clean campaigning. EMBs and
parliaments need information about the obstacles and successes people encounter on
the Internet in order to develop good Internet policy.
4. Ensuring Technological Access
Because most developing democracies are also developing countries with limited
telecommunications infrastructure, it is easy to dismiss the role of the Internet in such
countries. However, it is in these countries that the strategic use of the Internet may
actually provide the greatest efficiencies and benefits. A key to lower costs is the ability
to avoid expensive satellite Internet connections. It is essential to find ways to share
costs and connections when satellite or expensive direct connections are the only
options available.
Many EMBs around the world are nearing the final stages of integrating technologically
advanced Web sites and online services into election administration. The more
interactive an electoral administration is within its own offices, the better prepared it will
be to deal with the public and online policy issues. In the poorest countries, funding
support for an EMB’s strategic online infrastructure is recommended.
a. E-mail
All employees of an EMB should have an e-mail account and e-mail access via a Web
browser. They should be able to access their accounts outside their office and in
remote locations. In many developing countries, staff share computer workstations. It
is also important to note in many instances, e-mail is easier to access in remote
regions than telephones or postal services. Using the Internet to send short text
12 Such government-funded sites should be required to link to EMB-produced voting information and should be
encouraged to link to other nonpartisan election resources.
13 See, for example, their section on governments’ use of the Internet and treatment of journalists who write
online: http://www.rsf.org/rubrique.php3?id_rubrique=273.
Election Management Bodies and the Use of the Internet
Steve Clift
30
messages (SMS) is a bridging technology where mobile phones are often more
accessible than landlines.
b. Wireless Internet options
The following technologies should be reviewed for their potential to provide email/
Internet access to election officials and other democratic actors (such as
candidates, political parties, NGOs, community radio stations, etc.):
• E-mail via radio
There are places around the world that send and receive e-mail via HF
Radio/Shortwave E-mail, which allows them to communicate at a lower cost than
when using a satellite. While there are initial equipment costs and the data transfer
rate is very slow, such connections provide e-mail access in some of the remotest
areas of Africa and other developing countries.14
• Low-earth satellites, satellite connections
These low-earth satellites rotate around the earth providing an opportunity for
daily e-mail exchange. Additional research is required to determine where this
technology is being used. While expensive, the fixed and mobile satellite
connection options increase and costs decrease each year.15
• Wi-Fi (802.11b/g) and other line-of-sight wireless technologies like
WiMax
These wireless technologies are being used in creative ways around the world. A
satellite link to a community access “telecenter” might be shared in a village via
Wi-Fi. In Cambodia, Wi-Fi is placed on motorcycles, which enables the delivery and
uploading of e-mail from schools, clinics, and other locations as they drive past.
Upon returning to their base office, which has a satellite Internet connection, the
devices on the motorcycles pass outgoing messages on to the Internet.
c. Localized content access
Prior to an election, essential voting information, election law guides, and voter
participation posters should be compiled and distributed to EMB staff, the media,
political parties/candidates, election observers, NGOs, and others electronically. This
content can be made available via CD-ROM or one-way satellite radio with data
interfaces16 to NGOs (and other organizations serving displaced persons), who can
mirror the content on local computers for local access and printing on demand.
d. Pilot open source tools for election administration and voter guides
If EMBs and the democratic development community focus sufficient political will and
resources, the Internet can be used aggressively in even the least wired countries to
promote free and fair elections. Two or three countries should be selected for in-depth
pilot efforts using sharable open source software. The creation of tools, like a platform
14 For a good video on radio e-mail, see the site of Radio E-Mail Connections Unlimited at
http://www.radiomail1.net. Another example is found at http://www.bushmail.net.
15 For details on satellite Internet options in developing countries see HumaniNet’s site on satellite
communications, available at http://www.humaninet.org/wis/satcom/index.shtm.
16 One-way satellite content distribution is an option that has been used to deliver community radio content in
Asia and Africa. See First Voice International’s site for more information:
http://www.firstvoiceint.org/How/Satellite.html.
Challenging the Norms and Standards
of Election Administration
31
for generating non-partisan voter guides by EMBs, civil society, or media (depending
upon local roles) could be used in scores of jurisdictions and languages quickly.
Overall, leveraging existing open source tools with election administration-related
“code” or modules will generate the most cost-effective value. This requires support
for the idea that shared tools should serve the needs of more than one EMB and
acceptance that they may replace or complement existing administrative technology
systems.
V. Conclusion
The legitimacy of modern governance is based on free and fair elections. The new
capacities of information and communication technologies, including the Internet,
require election laws, rules and practices be updated to ensure that democratic electoral
goals are met in the information age. This will be a difficult process due to the speed at
which innovations—both good and bad—emerge in the networked world. Let all of us
seize this challenge with democratic intent now, so that in a decade, we will not regret a
missed opportunity to shape the information age for democratic good.
By gaining practical Internet experience, EMBs can take advantage of the democratic
potential of the information age. By focusing on electoral standards and democratic
principles, EMBs can leverage the strengths of the information age, counter its negative
aspects, and protect and strengthen democracy for generations to come.
Election Management Bodies and the Use of the Internet
Steve Clift
32
Further Readings and Select Bibliography
In addition to the electoral standards documents referenced in my report, the following
articles were reviewed (links active as of January 2007):
Bailur, Savita. “Modernizing Participative Democracy through ICTs in the
Commonwealth: A report for the inception phase.” London: Commonwealth Policy
Studies Unit, 2003. Available at
http://www.cpsu.org.uk/downloads/MPD%20Final%20Report.pdf.
Barratt, Jim. “ASA and CAP Response to EU – Online Campaigns.” 28 October 2002.
Available at http://www.asa.org.uk/publicaffairs/pdfs/response_4.pdf.
California Voter Foundation. “How to Make an Online Voter Guide.” August 2002.
Available at.http://www.calvoter.org/issues/votered/pub/quicktips.html.
California Voter Foundation. “Voter Privacy in the Digital Age.” May 2004. Available
at.http://www.calvoter.org/issues/votprivacy/.
Cornfield, Michael, Lee Rainie, and John Horrigan. “Untuned Keyboards: Online
Campaigners, Citizens, and Portals in the 2002 Elections.e,ee Available at
http://www.pewinternet.org/pdfs/PIP_IPDI_Politics_Report.pdf.
Elections Canada. “On-line Voter Registration Feasibility Study: Executive Summary.”
March 20, 2003. Available
at.http://www.elections.ca/content.asp?section=loi&document=index&dir=fea.
Electoral Commission (U.K.). “Electoral Registers: Access, Supply and Sale: Response of
the Electoral Commission.” Last updated November 2002. Available
at.http://www.electoralcommission.org.uk/templates/search/document.cfm/6645.
Electoral Commission (U.K.). “The implications of online campaigns.” Last updated
October 2002. Available
at.http://www.electoralcommission.org.uk/templates/search/document.cfm/6208.
Electoral Commission (U.K.). “Online campaigns discussion paper.” Last updated
November 2002. Available
at.http://www.electoralcommission.org.uk/templates/search/document.cfm/6551.
Electoral Commission (U.K.). “Online election campaigns: Report and
recommendations.” Last updated April 2003. Available
at.http://www.electoralcommission.org.uk/templates/search/document.cfm/7286.
Federal Election Commission. “Internet and Federal Elections; Candidate-Related
Materials on Web Sites of Individuals, Corporations and Labor Organizations.” 66 FR
50358 (2001). Available at
http://www.fec.gov/pdf/nprm/use_of_internet/FR66n192p50358.pdf.
Hunter, Christopher D. “Political Privacy and Online Politics: How E-Campaigning
Threatens Voter Privacy.” First Monday 7:2 (February 2002). Available
at.http://firstmonday.org/issues/issue7_2/hunter/index.html.
Challenging the Norms and Standards
of Election Administration
33
Hussein, Abid. “Report of the Special Rapporteur on the protection and promotion of the
right to freedom of opinion and expression.” UNHCHR E/CN.4/1999/64 (29 January
1999). Available at
http://www.unhchr.ch/huridocda/huridoca.nsf/(Symbol)/E.CN.4.1999.64.En.
Im, Joa Soon. “Political Participation in Republic of Korea.” Paper delivered at the 7th
Meeting of Electoral Management Bodies in New Delhi, India (5-7 March 2003).
Available at.http://www.idea.int/elections/upload/soon_paper.pdf.
International IDEA, “Guidelines for Procurement of Technology for Elections.” Accessed 9
June 2004, but no longer online.
Laanela, Therese. “Election and Technology.” Presented at the Regional Workshop on
Capacity Building in Electoral Administration in Africa. Tangier, Morocco: CAFRAD,
2001. Available at
http://unpan1.un.org/intradoc/groups/public/documents/cafrad/unpan005406.pdf.
Mulligan, Deirdre and James X. Dempsey. “Square Pegs & Round Holes: Applying
Campaign Finance Law to the Internet—risks to free expression and democratic
values.” Proceedings of the tenth conference on computers, freedom and privacy:
challenging the assumptions. Toronto, Ontario: 2000. Available
at.http://www.cdt.org/speech/political/Campaignfinance.pdf.
Potter, Trevor. “The Internet and Federal Election Law.” Hoover Institution’s Campaign
Finance Site, 2005. Available at
http://www.campaignfinancesite.org/structure/opinions4.html.
Potter, Trevor and Kirk L. Jowers. “Election Law and the Internet.” Washington, D.C.:
Brookings Institution, November 2001. Available
at.http://www.brookings.edu/gs/cf/sourcebk01/InternetChap9.pdf.
“Report of the Bipartisan California Commission on Internet Political Practices.”
December 2003. Available at http://www.fppc.ca.gov/InternetCom/FinalRept01-
04.pdf.
Schneider, Steven M. and Kirsten A. Foot. “Online Structure for Political Action:
Exploring Presidential Campaign Web Sites From the 2000 American Election.” 2002.
Available at.http://www.sunyit.edu/~steve/schneider-foot-online-structurejavnost.
pdf
United Nations. “Consultation on the use of the Internet for the purpose of incitement to
racial hatred, racial propaganda and xenophobia.” A/CONF.189/PC.1/5 (April 2000).
Available
at.http://www.unhchr.ch/huridocda/huridoca.nsf/(Symbol)/A.CONF.189.PC.1.5.En.
34

Networking neighbors online

A New Take on NNO: Building from National Night Out by Networking Neighbors Online
2006 Update: E-Democracy.Org is planning pilot neighborhood forums in Minneapolis, then beyond.
By Steven Clift

Every year on the first Tuesday in August, streets across the United States buzz as part of National Night Out. Human connections are built, block by block, with potlucks and conversations. The better we know our immediate neighbors, the stronger and safer our communities become.

As the evening winds down, folks will inevitably say, “We should do this more often. Let’s not wait again until next year.” However, as the road blocks are removed, the special public space we created for one evening is no more and our regular greetings shrink back to the few houses that surround us, except perhaps for the occasional long distance wave.

This year can be different.

In fact, on many blocks, our once a year “public spaces” are becoming year round online public spaces with the discovery of electronic block clubs. Instead of just going to the world online, we can also come home … online.

Here are some tips on how to connect with your neighbors online so you can build connections throughout the year.

1. Share E-mail Addresses – At National Night Out pass around a sign up sheet (PDF) (also in Word) that includes space for every household’s telephone and at least one address. One person should volunteer to type up and e-mail the results to everyone on the block. Make a print copy for those not online. If you didn’t have a NNO party, go door to door and gather the information. Be clear about what will happen to the information people share.

2. Create an E-mail Announcement Group – Create a simple e-mail group in your e-mail program(either a bcc: or even simply cc: the group if under ten addresses. Assume that everyone who signed up on the sheet has opted-in. Every so often remind people they can both “opt-out” or tell others how to get on the list. If your group is more than 20 e-mail addresses you might want to consider using more automated service like YahooGroups or Google Groups. Are you not sure how to create an e-mail group? Here is some advice for Outlook Express and Hotmail.

3. Be an Information Hub – Your “e-block” needs someone willing to monitor various e-mail newsletters, web sites, and blogs for information of very local interest. You can be that person! Pass along important items like local crime alerts, community event announcements, or updates from your city council member with items directly relevant to your area. Do not send your neighbors activist “you should know about this” messages about national politics. If you or others do, many will opt-out and your online public space will die.

4. Use Online to Be Off-line Together – Think of the Internet as the ultimate icebreaker to help new and long-time residents get to know each other a little better. If a giant snowstorm blankets your area, use the online to gather volunteers offline to dig out an elderly neighbor. If someone, perhaps on the next block, falls ill or someone dies, use the e-mail list to put out a call for frozen meals to share with the family. Enjoying a beautiful evening, why not create a spontaneous BBQ by inviting your neighbors to join you and as it gets dark entertain neighbor kids by playing video games using overwatch boosting online, a movie on the side of your house (liberate your computer projector from work). In short, bring back “just-in-time” community that air conditioning, television, and the loss of the front porch have taken away.
5. Exchange Online – If the residents covered by your online network number in the hundreds or if you want to cover a larger area, you might want to explore the following ideas:

• E-mail discussion list – Encourage people to exchange information and discuss local happenings. This is great way to share tips on a good plumber or arrange a plant exchange. Think about creating a neighborhood-wide online discussion group that leverages dozens of e-blocks. Cleveland Park neighborhood in Washington DC has over 3000 members in a neighborhood-wide exchange.
• Neighborhood weblog – This “citizen media” approach works best with lots of photos and someone who has time to feed in local content and goad others to contribute.
• Neighborhood “Tags” – No, not tagging as in graffiti, but “tags” as in keywords used in social software. In simple English, if you use a photo site like Flickr, tag your photos “EricssonMpls” for the Ericsson neighborhood in Minneapolis, Minnesota. Yes, this is geeky, but in a few years every place will have a “tag(s)” just like websites have domain names instead of numbers. Another tag idea is to combine all kinds of National Night Out photos with the nno tag.

These are a just a few quick online ideas for how to build a neighborhood of neighbors not just houses, cars, and individuals; however if what you want is cars, this guy on the internet has something to say, his explanation will shock you. To help make this real, please add to our list of networking neighors online examples.

These handy “briefs” provide concise overview of key tools or strategies that can be used by governments and others without delay. Rather than wait for a separately budgeted e-democracy or Government 2.0 project, most of these ideas can be integrated into existing online effort.

The were commissioned by UK Local E-Democracy National Project and released in 2005 with a set of complementary case studies.

Each brief follows (most are written by Peter safe place to buy ambien online Davison and myself) the following outline:

• Definition:
• Summary:
• Rationale and Objectives:
  • What can you use this feature for?
  • Why use it? (Compared to other options)
• Benefits – To Various Groups
• Limitations and Cautions
• Successes – Successful Implementations
• Further Information
• Top Related “How-to” Online Resources

Briefs – on online features with examples (from Archive.org)

• Advanced Web Comment Forms
• Budget Proposals Online
• Content Syndication
• Community Portals
• Democracy Portal
• Democratized Navigation
• Elected Official Videos
• E-mail Response Policy
• E-Newsletters
• E-Notification
• Geographic Personalisation
• M-Democracy – Mobile Content
• SMS Citizen Input
• Voter Education Online
• Wireless Internet

Below are a number of case studies that I edited as part of the global e-democracy case study effort commissioned by the UK Local E-Democracy National Project in 2005.

They reside on the Democracies Online wiki copy at Archive.org. I am not the author of these reports.

See the UK final case studies summary for a short overview with summaries. And links to the case studies.

• Canadian International Policy eDiscussions
  • Play video (Quicktime)
• Community Blogging – Northfield, Minnesota
  • Play video (Windows Media)
  • Play web movie (Windows Media)
• Community Forums and News in Subang Jaya – Malaysia
• Listening to the City – New York City
• Madrid Participa
• NordPol – Northern Denmark
• Queensland’s E-democracy Leadership
• Seoul’s Online Policy Forum
  • Play audio clip
• Seattle’s Online Civic Engagement Initiative
  • See end of article for video information

Online Consultations and Events – Top Ten Tips for Government and Civic Hosts V1.1

2004 Update – While the example links below need to be updated, the lessons and strategies below are still fresh. Also, my Online Consultation slides are now freely available from my speakers page.

As the concept of “e-democracy” builds momentum, interest in the use of online consultation in government and civil society circles is growing significantly. Online consultations, e-consultations, online public hearings, or online civic events can all be defined as the structured, often time-limited, use of online tools to inform public policy processes and encourage civic participation. By time-limited, I mean an online event with beginning and an end.

This article provides online consultation tips geared toward prospective online consultation organizers.  Most of the tips assume an asynchronous event (not real-time or live). Most lessons can be generalized to different models and elements I share below.  At the very end of this article I share key links to resources related to online consultation.  Let’s get started.

Online Consultation Top Ten Tips 

In summary …

1. Political Support Required. 
2. State Purpose, Share Context. 
3. Build an Audience.
4. Choose Your Model and Elements Carefully. 
5. Create Structure.
6. Provide Facilitation and Guidelines. 
7. Disseminate Content and Results. 
8. Access to Decision-Makers and Staff Required. 
9. Promote Civic Education. 
10. Not About Technology. 

In full details …

1. Political Support Required. 

Online consultations with strong and sincere political support are the only ones worth hosting.  There must be a political desire for input and a willingness to consider that input in the decision-making process. Expecting that an online consultation will dramatically change the outcome of decision-making process is not generally a requirement.  Political listening is a first and reasonable step.  We are talking about evolution, not revolution.
 

2. State Purpose, Share Context. 

Citizens want to know the purpose of an online event. They will be skeptical. Share concise and readable information that shares the context of the event.  Where in the policy process is this event being the staged?  The beginning?  The end? Let people know in order to establish reasonable citizen expectations.  If it is an experiment or “public awareness” exercise that you know will have limited impact, simply be upfront and say so.  You have to start somewhere.
 

3. Build an Audience. 

Recruit your participatory audience before the online event starts. Most online consultations fail due to the lack of citizen participation.  Why? The public relations engines are not revved up until the event starts – bad move. The pragmatic approach is to recruit participants one at a time. Don’t be fooled by the Internet myth that if you build it they will come – they won’t.  Create specific audience goals from 50 to 1000 people or more. Encourage all prospective participants to join an e-mail announcement list for the event and future events.  Carry your audience from one event to the next whenever possible or appropriate. Recruit participants at in-person events and through the traditional and online media for at least two to three weeks before an online consultation starts. 

Even with an audience, many discussion-oriented events fail in the first three days because those attracted to the online event are thinking the same thing – “No one has posted yet, this event must not matter.”  Seeding the early hours of an event with “authentic” posts encouraged behind the scenes combined with e-mail highlights and encouragement to participants will make it a “happening” event. 

4. Choose Your Model and Elements Carefully. 

Figure out what kind of online consultation you want to hold.  Here are different kinds of online elements to consider, combine, and innovate from:

A. Q and A – A simple public web page containing questions from citizens (often selectively chosen from those received by e-mail) with responses signed by decision-makers in the organization.  Many media sites also use this model in reverse by posing a question with short responses from citizens. 

Examples:
Kids Questions to Florida Governor – http://www.myflorida.com/eog/kidspage/Questions.htm
Need more examples …
BBC Talking Point – http://newsvote.bbc.co.uk/hi/english/talking_pointthose

B. Document/Policy Comments – The ability for people to share public comments or add their comments or questions at the end an article or document.  Sometimes this evolves into a discussion among readers of a document.  I envision this kind of “annotation” on reports and draft proposals in the near term and in the future we may see this with proposed ordinances and legislation. Encouraging people who are browsing similar policy documents and proposals on government sites to communicate horizontally would allow people to generate public opinion and place the agency in a facilitation role. One of most advanced forms of document comments will take place with formal electronic rulemaking procedures.

Examples:
US Federal Trade Commission: http://www.ftc.gov/privacy/comments
ZDNet AnchorDesk TalkBack: http://www.zdnet.com/anchordesk
US Electronic Rulemaking Examples: http://www.statelocal.gov/rulemake.html
Transit Planning in Finland using IdeaFactory: http://www.joukkoliikennekeskustelu.net

C. Online Guests/Panel – Decision-maker(s) or expert(s) on a virtual stage answering questions often on a pre-chosen topic for a specific time-frame.  This can be done interview style with a facilitator fielding citizen questions or panelist style with interaction among the decision-makers and experts.  Some events start with a panel discussion and then open the dialogue up to the public, while others keep the virtual stage tightly controlled. Starting with a panel discussion can get the main issues on the floor and provide a context for more substantial open discussion. 

Examples:
Twin Cities Metropolitan Council State of the Region – http://www.metrocouncil.org/planning/SOR2001/SOR2001.htm
Web White & Blue Online Presidential Debate – http://www.webwhiteblue.org/rcd/
Northfield City Hall Q & A: http://www.northfield.org:81/cgi-bin/WebX?13@@.ee8ab5f

D. Online Conference – When I think of online consultation, a full featured online conference comes to mind. This is pretty much a physical conference or even a public hearing reflected online.  Most online conferences take place over one to three weeks and include many of the elements listed here as a well as tools like participant directories and often the capacity for small groups to communicate in break out sessions or simulated coffee breaks.  See number five below for related comments.

Examples:
Scottish Youth Summit – http://www.youthsummit.org.uk
World Bank International AIDS Economics Network – http://www.iaen.org/conferences
ETFRN Biodivesity Workshop – http://www.etfrn.org/etfrn/workshop/biodiversity
World Bank Development Forum – http://www.worldbank.org/devforum/ongoing.html (Multi-month facilitated e-mail list exchanges.)
Politalk – Public Financing of Stadiums – http://www.politalk.com/topics/stadium

E. Communities of Practice/Interest – The use of online tools, particularly e-mail group lists (i.e. listservs, mailing lists), will have a direct impact on the implementation of public policy and provide a more informal mechanism for government agencies to communicate with stakeholders on an ongoing basis.  This form of informal consultation may allow for more organic influence on the policy process and help government become more attuned to those who they are working with to solve public problems and deliver services.  Developing an information exchange grid that connects directly to government implementation may one be of the most cost-effective forms of online consultation.  Unlike events with a start and an ending, these exchanges are narrowly focused and are used on an ongoing basis primarily for open group communication.

Examples:
NSW Community Builder – http://www.communitybuilders.nsw.gov.au
Washington State – http://listserv.wa.gov
Eastern Treatment Plant Advisory Panel – http://www.epa.vic.gov.au/ETP/forum.asp

F. Live Chat Events – Live chat need not be an unwieldy, unmoderated gabfest.  Advanced tools exist that allow you to interact in real-time even if the depth of the dialogue is limited.  Most chat events feature Q and A with politicians or candidates.  The trick is to attract a large enough audience at a specific time.  Chat elements can be used to complement asynchronous forums. The use of chat with younger audiences and in educational setting may have special appeal.

Examples:
EU Commission Europa Chats – http://europa.eu.int/comm/chat
Moreland, Australia Chat to the Mayor – http://www.moreland.vic.gov.au/chat.htm
Washington Post Live Online: http://www.washingtonpost.com/wp-srv/liveonline/politics.htm
(Simple “refreshing” HTML-based event)

G. Live Multimedia Events – Imagine a lunch speaker or even a press conference where those watching remotely via the Internet or interactive television can submit questions, answer poll questions posed by the speaker, and have access to supplemental content and some day real-time access to digital copies of handouts and testimony text.

Examples: 
McCain Speech to Minnesota Meeting – http://www.netbriefings.com/corporate/press/pr-20011207.html
Wisconsin Interactive TV Project – http://itv.wpt.org/examples
NASA Mars Virtual Teacher Training Conference – http://quest.arc.nasa.gov/marsconf

H. More Interactive Elements in Brief –

Online Polls and Surveys – Quick and easy online polls, normally unscientific, are most common introduction citizens have with political interaction online.  Try crafting useful poll questions (avoid politically divisive questions if you want to set a more deliberative tone) that ease people into expressing their opinions.  This is no small task.  After someone completes the poll, provide them links to more information on the subject and invite them into your online discussions where they can share why they answered what they did more publicly.

Examples:
Issy, France Citizen’s Panel – Results weighted based on community demographics –
http://www.issy.com/SousRub.cfm?Esp=1&rub=8&Srub=46&dossier=12

Comment Forms – Make your comment form intelligent, useful.  Ask a set of multiple choice and check list questions along side the usual open-ended comment space. Create a shared information flow where policy related comments are forwarded directly to those who can give a meaningful response. By including top management in the flow of front-line queries you can build their awareness of the type of queries coming into the agency. If most online comments (or comment summaries) directed to a decision-maker are rarely seen by that person, don’t give the impression that they are.  While comment forms are a form of more “private” citizen to government communication, if your organization can’t design comment forms with meaning, then your organization will have an even more difficult time incorporating more public forms of online consultation into your mission and programs.

Online Petitions – In many places, people have a legal right to petition their government.  While the Internet is full of sites that allow citizens to organize their own petitions, some governments like Scotland and Queensland, Australia are exploring ways to adapt the legal right to petition the government to the online world.  Authentication is a serious concern for official petition processes tied to government and parliamentary processes. Instead of authenticating the identity of each person as they sign online, I suggest authenticating the online petition as a whole by verifying the existence of the number of people required to make a petition valid. (I’d compare the telephone and addresses of the people on the petition with various databases and determine whether enough signatures come from known people.  A further level of verification could involve contacting a representative sample to unearth fraudulent efforts. Assuming some sort of minimum number of signatures is required for an actionable petition, those well over the number with a verified sample should proceed, those on the margins could be investigated person by person.)

Online Testimony – If an online public hearing represents the transfer of the full in-person public hearing experience to an online setting, accepting online testimony is the first step toward integrating online interactivity into the traditional hearing process. This could work two ways – people from remote locations could submit materials before, during, or after a hearing for inclusion in the hearing record and in reverse, people at the hearings could distribute electronic copies of their presentations and statements for real-time online release. (I should note that governmental and parliamentary processes vary tremendously from place to place.  In Minnesota, legislative committee hearings are the crucial very public part of our decision-making process where experts and citizens can testify, while in many parliamentary forms of government, hearings are rarely held in public.) 

Online Focus Groups – Online consultation need not be highly public to be effective or useful. There is a significant opportunity for the use of representative groups assembled online by the government and civic groups directly or through third party services. A more advanced version of online focus groups might entail the creation of online “citizen juries” or online components of existing in-person citizen jury efforts.

Web Forums and E-Mail Lists – What do you do with your audience when your online event is over?  How can you build the online discussion skills of citizens?  Consider hosting ongoing discussions or provide links to relevant external online discussion spaces where people can keep talking.  Organizing the “online commons” is one of my main passions and is addressed in detail on my other writings http://www.publicus.net.

Now that we have covered the many models and elements, let’s get back to the tips …
 

5. Create Structure.

Establish a beginning and an end. Like in-person conferences and events, pay close attention to the use of time and themes.  Most online consultations are asynchronous, but the time required for participation is still a key factor.  Most people use the Internet as a convenience tool, so don’t expect most people to read a 40 page paper online, much less print it out at their own expense.  Consider creating the equivalent of a keynote speech, a question and answer session with a decision-maker, small group break out sessions, and/or panel presentations.  Create word limits for keynote speeches and profile essays that you commission – I like buy wyeth ativan 400-600 word pieces myself.  Effective online consultations are sometimes designed as pre-conference or post-conference exercises tied to in-person events.  What about remote participation during a conference (something beyond a simple video/audio feed and the ability to send in audience questions)? The notion that people not able to attend an in-person event will have a confernce-like online experience during the in-person event and gain a sense of meaningful participation is not very realistic. Virtual-only participants will rightfully feel like they are second-class citizens denied the fundamental right to socializing over coffee. Don’t promote such options just so you can say at the in-person conference, “This event is available to millions of people on the Internet right now and they are interacting as we speak.”  Ten people on a live video feed with three posts on a complex web board is not a meaningful innovation. 
 

6. Provide Facilitation and Guidelines. 

Discussion oriented online consultations work best with a welcoming, trusted and often more “neutral” host.  This online facilitator, be they an in-house or contracted individual (or a team), will help set the tone and keep the event flowing and on task.  They will have the authority to remind organizational decision-makers of their commitment to participate, and deal with problems behind the scenes as required. Someone has to ensure that this “on your own time event” does not mean a contribution by a key decision-maker at the beginning and nothing until the end except an apology for being too busy to participate.

Issues surrounding guidelines, terms of participation, moderation/approval of submissions, removal of content will consume much of your planning time.  In governments, expect a review of your guidelines by legal counsel.  With good facilitation, you will avoid many of the problems effective guidelines hope to prevent. You cannot control for every political or legal liability, but you can have the event policies in place so you can quickly respond in an even-handed way.  You don’t want accusations of censorship to be the only media coverage you receive.  Creating the “Other” category for the “junk” to go or profile links to relevant external interactive forums (like newsgroups, web boards, and e-mail lists) can help you maintain the value of your structured topical dialogues while promoting a sense of free exchange. You can essentially say, “If you don’t like what we have put together here, here is where you can go to hold us accountable or cause trouble on someone else’s dime.”  Again, you can’t control everything that comes into a consultation, but you can control how prepared you are to respond and deal with opportunities and problems as they arise. 
 

7. Disseminate Content and Results. 

What outcomes or results will make consultation participants feel like they were part of something important?  Make a list and design information products (a tangible result in my opinion) from the start including daily or frequent e-mail updates. In your updates, include diverse and representative quotes from participants and special “guests” in order to share the value of the event.  Make the event seem real and something important, just like media coverage does for public meetings and rallies. Prepare event summaries in print, yes print, for distribution to key decision-makers.  You need to create incentives for mainstream participation or you will only get opinions from unaffiliated, often agitated individuals.  For higher profile online consultations, you want to attract interest group participation and channel (or label) it in a public way.  If those with a real political stake in an issue don’t make submissions, your event is too obscure, unless of course your goal is to create a civic exchange free of interest-group influence.  Such political cleanliness is your choice, but don’t assume that this format will bring out the voice of the “average citizen” better than other forms of participation. In my opinion, the best it can do is complement and strengthen, but not replace traditional forms of civic participation and consultation.

Making “objective” dissemination of the consultation results part of the package is a strategic choice.  Consider incorporating in-person events, broadcast media features, and special newspaper coverage and analysis through partner relationships.  For example, you could nominate active participants to be guests on a radio interview show hosted by a consultation partner or use a government or community television show to carry the deliberations to a broader portion of the community. 
 

8. Access to Decision-Makers and Staff Required. 

This is a key lesson that has been learned the hard way by a number of governments. Before an online consultation starts, establish a system for responding to questions and statements of participants in a rapid, timely, and comprehensive way.  During the event (online conference style events in particular) the following types of responses may be required:

A. Informational Question Responses 
B. Context Provision and Informational Corrections 
C. General Policy Query Response 
D. High-Level Policy Challenge Response 
E. Politically Controversial Query Response 

Civil servants must have prior approval to quickly respond to informational questions as well as the latitude to provide additional context including links to or excerpts of content from legally public reference documents. These responses should come within an hour or two during business hours.

In all areas, arabic translation services notifying all participants that a full response is much better than no reaction for a few days.  Buy yourself the time required to respond in full.  With moderated events, don’t hold legitimate queries from public view until your response is ready.

General policy queries are often best responded to by the line manager in charge of that policy.  Providing an authoritative response will demonstrate that your online consultation is being taken seriously within the organization.  These responses should come within the same day (or the next morning if received late in the day) a query is submitted or posted.

High-level policy queries and politically controversial statements require special care. As an organization, you want to make sure future online consultations are not jeopardized by a sense among top decision-makers or their staff that this new medium completely overrides their traditional and legitimate power (you need to show some light at the end of the online consultation tunnel). More importantly, you want to ensure that participants see responses within 24 to 48 hours when controversial issues are discussed.  You want top decision-makers to be engaged, so consider a bit of controversy a welcome challenge.  One trick, collect a series of more controversial questions and address them as a group to avoid getting into a tit-for-tat argument with one participant.

In order to ensure top-level responses, you need top decision-makers to sign off on a clear chain of command for response generation.  At the top level you need to have direct access to a key assistant who will craft a response or simply transcribe a quick response outlined orally by the busy decision-maker.  Incorporate mobile phone/SMS/pager access to ensure access to the top for the duration of the consultation.  Don’t expect to rely completely on the decision-makers ability to type their own responses nor should you rely solely on their ability to directly use your online system at all times.  Ideally they will participate directly in the same way as other participants, but unlike the citizens who are most likely to show up, managers and political leaders have a vast range of technical aptitude and differing comfort levels with the Internet. Ask them well in advance to block off an hour every day or two during a two week event – verify that their time is still on their calendar as you launch. You are teaching decision-makers new behavior. If the time to participate is not scheduled, you will likely be holding an online event without anyone with power and influence present. Don’t do that.

Finally, in no case should a participant who works for the host organization be required to claim that they do not officially represent the host agency (unless of course they are from another agency or unrelated division).  Such disclaimers may be appropriate on third party forums, but with online events sponsored by your organization, such full disclaimers will damage your credibility. If disclaimers are required, put them on the site as a whole not with each post.
 

9. Promote Civic Education. 

While online consultations are often designed to solicit input from the public, a strong benefit may reside in their civic education potential.  Unlike in-person hearings that often attract the outraged and disgruntled looking to vent, a properly promoted online event will attract many citizens not familiar or active with traditional forms of participation.  This may be their first experience with the notion that as a citizen they have the ability to engage and influence public decision-making between elections.  Promote the fact that the citizen experience of the consultation is one of the outcomes (deliverables) and look for ways through educational institutions and others to promote use and reuse of the content.  Consider ways to turn online consultations into off-line events with greater substance and use online consultation to bring new people into traditional forms of public participation. Think of the Internet as the ultimate civic “icebreaker” that introduces them to democracy between elections and gets them out of the house in the future.
 

10. Not About Technology. 

Online consultations are not about technology. The best technological platform will never make an online consultation “naturally” successful.  Consultations are about people, not automation. You may need to educate those with a background in more technical e-government services about the principles of consultation and democracy.  You will find common ground by focusing on building an effective and responsive government when consultation and democracy seems inefficient in an efficiency technical culture.

You need solid technical support because a poorly considered and implemented technical infrastructure can spoil even the best structured, promoted, and facilitate online consultation. Registration processes should be simple.  At a minimum you need most participants to opt-in to receive e-mail notices before, during, and at the conclusion of an event. You can use your e-mail notice permissions to educate people on their technical options and bring people back if technology problems drive them away. Complex systems that require extensive participant learning should be avoided. Watch your server logs closely to determine where people are giving up on your technology. Try and find out if they gave up before giving the content of the consultation a chance.

I suppose you really want to know which tools meet your needs?  I have no idea, but you can start your search here http://www.thinkofit.com/webconf. In making your decision, I would ask yourself, which tools use approaches familiar to your likely participants? Consider using what other major web sites in your area use to lower the learning curve. For ongoing information exchange with participants over 25 years of age, I am a big skeptic of web-only systems.  However, with time-limited events the web allows you to create more structured events than e-mail lists.  However, without e-mail participation options (delivery of content via e-mail digests), you will lose much of your audience.  Find the right combination of tools and assume that most participants will not return to your online consultations unless you remind them that it is there.  I am still looking for the tool that allows full participation (posting via both methods) on an equal or balanced basis between web and e-mail users. If it existed I would recommend it.

Finally, let me conclude by encouraging you to share your further questions and experiences with the Democracies Online – Online Consultation and Civic Events e-mail forum http://groups.yahoo.com/group/do-consult.  Our goal is to build democracies that thrive, not just survive in the information age.  You are at the forefront of an era where lessons are being learned and innovations outpace our ability to know what really works.  Like the Internet, civic online consultation will only improve and become successful through trial and error.  So let’s get busy.
 

Network Online Consultation Hosts

Join the Democracies Online – Online Consultation and Civic Events e-mail list by sending an e-mail to <do-consult-subscribe@yahoogroups.com>.

Further Reading

Key Online Consultation Reports Previously Featured on DO-WIRE

Bowling Together: Online Public Engagement in Policy Deliberation
     http://bowlingtogether.net

OECD Citizens as Partners Guide: Information, Consultation and Public Participation in Policy-Making  (268 pages)
     http://www1.oecd.org/publications/e-book/4201131e.pdf

Engaging Citizens in Policy-making: Information, Consultation and Public Participation. OECD Public Management Policy Brief No. 10
     http://www.oecd.org/pdf/M00007000/M00007815.pdf

Building Digital Bridges – Creating Inclusive Online Parliamentary Consultations
     http://www.hansard-society.org.uk/DigitalBridges.pdf

Electronic Democracy and Educating Young People
     http://www.teledemocracy.org/documents/html/sweden/youth_sweden.htm

New Media and Social Exclusion (report excerpt from Hansard Society)
     http://www.mail-archive.com/do-wire@tc.umn.edu/msg00279.html

On-line Engagement – New Models and Implications for Government Departments and Officials
     http://www.cprn.ca/docs/corporate/ole_e.pdf

Lessons from the Network Model for Online Engagement of Citizens
     http://www.cprn.ca/docs/corporate/lfn_e.pdf

Electronic Civic Consultation: A guide to the use of the Internet in interactive policy making (Key Dutch report from 1997, found it below)
    http://www.democracy.org.uk/centre/articles/elcivco.pdf

UK Best Practices and Guides (lesson to be transferred to online):
    http://www.cabinet-office.gov.uk/servicefirst/index/consultation.htm
    http://www.idea.gov.uk/bestvalue/consult/methods.htm

Policity Citizen Participation Centre (Canada)
    http://www.policity.com/cp/index.html